Onboarding Workflow | Automated Client Onboarding | Brothers Automate
BROTHERS_AUTOMATE / CASE_STUDY · PAVING COMPANY ● LIVE BUILD · DEPLOYED
CASE STUDY · CLIENT ONBOARDING AUTOMATION

Onboard a client.
Without sending a single email.

Contract signs, questionnaire goes out, accounts get provisioned, kickoff lands on the calendar. Same experience every new client. You don't lift a finger. Built for a paving company, works for any service business.

CLIENT
Paving Company
INDUSTRY
Service / Trades
TIMELINE
2–3 weeks to production
TECH STACK
Make.com · HubSpot · DocuSign · Google Workspace
0
Manual steps
100%
Consistency
10
Steps automated
12 hrs
Saved per client

Every new client means the same manual onboarding.

New project comes in. You pull the client info. Send the welcome email. Schedule the walkthrough. Prep the docs. Set up the accounts. Same exact steps every time, different client, different address, different details. All done by hand. Steps get missed when things get busy. Clients notice.

Every new client triggers the same 10-step onboarding sequence
Client details get copied and pasted between systems manually
Steps get missed when you get busy and clients feel it
Welcome email tone varies depending on who sent it
Account provisioning takes a day longer than it should
You know it could run itself, nobody's built it yet

Your onboarding flow, fully automated end to end.

We build a system that pulls new client info from your database the moment a contract is signed, then runs the entire onboarding sequence automatically. Welcome email goes out, intake questionnaire fires off, account is provisioned, kickoff meeting lands on your calendar, same flow every time, every client. Built around your exact process, not a SaaS template.

PIPELINE · 6 STEPS · ONBOARD_A_CLIENT_ ● LIVE
01
CONTRACT SIGNED
DocuSign webhook fires. The system pulls signed contract details into the onboarding queue.
02
INTAKE
Welcome email + branded intake questionnaire goes out within 5 minutes of signature.
03
PROVISION
Client gets logins, project workspace, and shared folders auto-created and shared.
04
SCHEDULE
Kickoff meeting lands on your calendar with prep notes pre-filled from intake answers.
05
BRIEF
Project brief auto-generated from the intake form and dropped in your team channel.
06
KICKOFF
You walk into the meeting prepared. The client feels like a $50K account. Same every time.
F.01

Database-driven

Pulls client name, address, project details, and preferences automatically. No copy-paste between systems.

F.02

Automated comms

Welcome emails, scheduling confirmations, and follow-ups fire on time, every time. Tone stays on-brand because the templates do.

F.03

Document prep

Contracts, checklists, and project docs get generated with the right details filled in. Branded PDFs land in the client folder before the kickoff call.

F.04

Custom to your flow

Built around the exact steps your business already runs. We don't make you change your process, we automate the one you already have.

Before vs after.

METRIC
BEFORE
AFTER
Time per onboarding
12+ hours of manual work
0 hours, runs itself
Steps that get missed
A few when things get busy
Zero, every step fires
Client experience
Varies depending on who handled it
Identical white-glove every time
Time to provisioned account
1–2 days
5 minutes after signature
Owner involvement
Pulled into every onboarding
Owner sees it on the calendar
RESULTS · ONBOARD_A_CLIENT_ ● VERIFIED

Built for a paving company. Works for any service business.

0
Manual steps
Fully automated flow
100%
Consistency
Every client, same experience
12 hrs
Saved per client
That you can put back into delivery

Want this for your service business?

We map your current onboarding flow on the discovery call, scope it, then build it on your accounts. Most teams ship in 2–3 weeks. 30-day guarantee.